How To Create A Telecom Marketing Infographic Presentation?
by Logan S., digital nomad entrepreneur and writer at SlideModel (logan@slidemodel.com) It has been rightly said that a picture is worth a thousand words. Presenters can leverage the duo ‘pictures’...
View ArticleBroadvoice Empowers Improved Customer Engagement and Instant Interactions...
Broadvoice Bubble Delivers Inbound Routing and Outbound Automation of SMS and MMS Messages LOS ANGELES, CA – November 16, 2020 – Broadvoice®, an award-winning provider of hosted voice, unified...
View ArticleFive Strategies to Stop Leaving Revenue on the Table
by Will Norris, Content Marketing Manager at Rev.io Do you have a plan in place to address and correct revenue leakage? Without an effective recurring revenue model, your business risks [...] The post...
View ArticleNew Research From Infobip Finds Most Americans Plan Same or More Holiday...
Data shows insights into consumer spending plans, customer service expectations and the impact of COVID-19 on patience levels JERSEY CITY, NJ – NOVEMBER 19, 2020 – Infobip, a global cloud [...] The...
View ArticleWildix Identifies the Top Unified Communications & Collaboration Trends for 2021
New Buying and Distribution Habits, as well as Continuation of Remote-Work Models Define the Future of UCC Columbus, Ohio – December 2, 2020 – As we close out 2020, a [...] The post Wildix Identifies...
View ArticleHow customer service changed in 2020 and why communication will take center...
by Neil Hammerton, CEO and Co-founder, Natterbox This year has been tough for many, and customer service agents have often received the brunt of it. However, this year has also [...] The post How...
View ArticleRed Box and Medallia Partner to Help Companies Understand the Impact of Every...
London – Jan. 27, 2021 – Medallia, Inc. (NYSE: MDLA), the global leader in experience management and engagement, today announced a strategic integration with Red Box Conversa, a leading platform [...]...
View ArticlePidj.co Launches with Business Text Messaging Platform for Marketing &...
Automated and Two-way SMS/MMS Solution Available Online or Through Indirect and White-label Partners DENVER, CO – February 11, 2021 – Pidj.co, a nationwide provider of business texting services,...
View ArticlePodcast: The changing face of lead generation
As the pandemic swept across world, many companies pulled in the oars. Filling the sales pipeline was deprioritized. Chris Daniels, Chief Revenue Officer for Televerde discusses a changed world and...
View ArticleHow to Strengthen Customer Retention and Loyalty
by Darach Beirne, vice president of customer success at Flowroute, now part of Intrado The onset of a new year can bring the potential for new opportunities and new challenges. [...] The post How to...
View ArticlePodcast: Mitto Launches Conversations and Google Business Messaging
SMS is the most effective digital channel say 80% of marketers in Mitto sponsored survey Mitto recently commissioned a benchmark report on the state of customer engagement in digital marketing [...]...
View ArticleWhy Monitor Call Center Agent Computers And How To Motivate Them
If the title grabs your attention and you want to read it in detail, then the chances are high you have significantly invested in contact center infrastructure and technology, and [...] The post Why...
View ArticleInfobip full offering of Customer Engagement and Service solutions now...
JERSEY CITY, NJ AND VODNJAN, CROATIA – March 11, 2021 – Global cloud communications company, Infobip today announces its full Communications Platform as-a-Service offering is now available on Microsoft...
View ArticleUSU Teams up with NICE inContact as a DEVone Partner for Knowledge Management
USU Knowledge Management now integrates with cloud contact center software leader NICE inContact Boston, Mass. – March 18, 2021 – USU, a leading provider of business knowledge management solutions,...
View ArticleVeytec Uses Netformx LifecycleXpert to Automate Lifecycle Incentive...
SAN JOSE, CA and ORLANDO, FL – March 18, 2021 – Netformx®, a leader supporting the IT solutions lifecycle from presales to renewals for the Cisco channel, IT solution providers, [...] The post Veytec...
View ArticleNew report on influence of social media on telco growth and direction
By Sean McDevitt Social media platforms have risen steadily in prominence (even more so with the global COVID-19 pandemic) and offer telcos an opportunity to understand, learn, and connect with [...]...
View ArticleAvaya Spaces Adds New Capabilities To Its Modern Workstream Collaboration...
Raleigh-Durham, NC – March 18, 2021 – Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced new capabilities for Avaya Spaces, the...
View ArticleAspire Technology Partners Renews Cisco Advanced Customer Experience...
Aspire is 1 of 26 Partners in US to Hold Advanced CX Specialization EATONTOWN, NJ – MARCH 22, 2021 – Aspire Technology Partners, a Cisco Gold Certified Partner headquartered in [...] The post Aspire...
View ArticleMaxContact Helps Contact Centre Agents Communicate and Collaborate More...
Company Partners with Entrust ICT to deliver integrated solution Sydney – March 23, 2021 – MaxContact, the all-in-one cloud contact centre suite solution, today announced the availability of MaxContact...
View ArticleAVer Europe Agrees Expansion With Midwich Group
LONDON – March 23, 2021 – AVer Europe, leading developer and manufacturer of education technology and visual collaboration solutions, has announced the extension of its distribution agreement with...
View Articleecotel Announces Partnership with RingCentral to Enable Businesses Across...
DÜSSELDORF, Germany & BELMONT, California – March 24, 2021 – ecotel communication ag, a leading provider of IT and telecommunication solutions for business customers in Germany and RingCentral, a...
View ArticleExpereo advances its customer-centric business transformation with Enxoo
Leading global SD-WAN provider choses Enxoo to support digital transformation and enhance customer experience. Warsaw, Poland and Amsterdam, Netherlands – March 24, 2021 – Enxoo, a leading provider of...
View ArticleUboss Fires Up Cisco Webex API’s for the BroadWorks Service Providers
LONDON – March 24, 2021 – London, UK based Software development business Uboss have announced the launch of a full API management link to the newly launching Cisco Webex for Broadworks Service...
View ArticleHybrid Working Is Here to Stay as Offices Prepare to Spring Back to Life,...
Umeå, Sweden – March 25, 2021 – The traditional office is set to bounce back soon, but according to leading global collaboration manufacturer Konftel, rapid transformation will need to take [...] The...
View ArticleFanvil Unveil New Wireless Hotel IP Phone H3W/H5W to Provide the Digital...
China, Shenzhen – March 22, 2021 – Fanvil, a leading global A&V-IoT device provider, announced the new product launch of H3W/H5W Wi-Fi hotel phones. Featuring stronger compatibility and...
View ArticleUJET Announces Strategic Partnership with CX Effect
Ultra-modern CCaaS 3.0 platform combines with world-class CX advisors to deliver optimal customer experiences SAN FRANCISCO, CA – March 30, 2021 – UJET Inc., the world’s first and only CCaaS [...] The...
View ArticleContactEngine Partners with Vonage to Enhance Customer Experience and...
ContactEngine provides leading proactive conversational AI capabilities, taps Vonage to streamline the delivery of multi-channel conversations to millions of people across the world WASHINGTON &...
View ArticleContact Center Realities and the Autonomous Customer Journey, Podcast
The pandemic really has mobilized us into a more digital way of life and the contact center is now the face of the brand, with the agent as the brand [...] The post Contact Center Realities and the...
View ArticleJon Heaps joins Observe.AI to Lead Channel, Podcast
The customer experience and contact center space continue to boom. Observe.AI, a leader in contact center AI, has seen a 300% revenue growth over the last year and added more [...] The post Jon Heaps...
View Article“Guided CX Technologies Offers Partners Opportunities,” says Glance CEO Tom...
Glance CEO Tom Martin describes how Guided CX technology offers channel partners a unique opportunity to acquire new customers, build revenue within an existing base, and increase profitability. The...
View ArticleNext Black Box Webinar on April 8: ‘One Year Later: Mastering the Business...
Panel of Cisco and Black Box Experts Will Lead Discussion on Resilient Networks That Can Support New Hybrid Work Environments PITTSBURGH, PA – March 31, 2021 – Black Box, a [...] The post Next Black...
View ArticleNew OfficeSuite UC Contact Center Solutions from Windstream Enterprise Help...
LITTLE ROCK, ARK. – April 01, 2021 – Windstream Enterprise (WE), a managed communications service provider, today released new enhancements to its industry-leading OfficeSuite UC® Contact Center...
View Articleeyeson Solves the Bandwidth Problem With Audio-Only Access to Video Meetings
Graz, Austria – April 1, 2021 – It’s time we talk about upload speeds – eyeson is closing the gap towards stable online meetings to ensure participants are always heard [...] The post eyeson Solves the...
View ArticleGenerational Divides Drive Channel Changes in the Contact Center, Podcast
As digitally-native Gen Z begins to exercise more buying power and enters the workforce, their preferences and behaviors are impacting all facets of business, and the contact center is no [...] The...
View ArticleBiamp Collaborates with HP to Deliver Complete Conferencing Solutions
Comprehensive Biamp and HP Solutions Enable Customers to Easily Deploy Superior Collaboration Experiences Across the Enterprise BEAVERTON, OR – April 6, 2021 – Biamp®, a leading supplier of...
View ArticleYamaha UC Expands ADECIA Family With Tabletop Microphone Option
The Easy-to-Install, Customizable Product Suite Adds More Flexibility to Hybrid Conferencing and Learning Use Cases SUDBURY, MASS. – April 7, 2021 – Yamaha Unified Communications has added the RM-TT...
View ArticleAvaya OneCloud CCaaS Brings Digital Contact Center Capabilities into New...
Raleigh-Durham, NC – April 7, 2020 – Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, has expanded the availability of its Avaya OneCloudTM...
View ArticleWestcon to Offer Best-in-Class Cloud Communications and Contact Centre...
The Agreement Will Drive Adoption of Cloud Communications and Collaboration Platforms in the UK and Ireland LONDON – April 07, 2021 – 8×8, Inc. (NYSE: EGHT), a leading integrated cloud communications...
View Articleeyeson API prevents cyber attacks for safe and secure cloud video meetings in...
Graz, Austria – April 13, 2021 – As business has been shifting to digital workflows over the past months, due to the COVID19 pandemic, all real-time communication channels have become [...] The post...
View ArticleDubber Announces Unified Call Recording and Voice AI with Zoom
Dubber delivers recording for Zoom and Zoom Phone Helps to enable fulfilment of increasing regulatory requirements in relation to ‘work from home’ and distributed workforces Dubber with Zoom allows...
View ArticlePermanent Work from Home Technology Opportunities
Although the transition to remote work was fast and furious for many people, many companies are looking to a permanent hybrid future, where the office is no longer the office [...] The post Permanent...
View ArticleJacada Partners With CallMiner to Coach Agents and Automate Tasks Using Agent...
The combined solution enables organizations to assist contact center agents in real time, reducing average handle time, error rates and onboarding time ATLANTA, GA – April 15, 2021 – Jacada, [...] The...
View ArticleAtos and RingCentral Announce ‘Unify Video by RingCentral’ in Europe
PARIS & BELMONT, CA – April 15, 2021 – Atos and RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, video meetings, and contact center...
View ArticleVonage Launches Visual Engagement to Enhance Agent and Customer Experience...
New Vonage Contact Center features also include AI-powered virtual assistant, enhanced omnichannel capabilities and deep analytics to improve customer engagement HOLMDEL, NJ – April 14, 2021 – Vonage...
View ArticleSnom Announces Standardized 3CX Template for North American Users
The template eliminates the need for customization and is available now for download on the 3CX platform TIGARD, OR – April 14, 2021 – Snom (a wholly-owned subsidiary of VTech [...] The post Snom...
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