Podcast: Marketing Channel Zealot to Zealot – discussion on the current state...
Almost every aspect of Telecommunications is changing. You know all the acronyms. It is a huge list. Ayan Adam, Founder and CMO at CX Atelier speaks to Don Witt of [...]
View ArticleWhatsApp Usage Skyrockets as Holiday Season Approaches, According to Infobip...
Despite a slow start in the United States, the platform’s steep growth in the Americas signals a potentially permanent shift to digital customer engagement JERSEY CITY, NJ – OCTOBER 27, [...]
View ArticleIntrado Digital Media and Adobe Collaborate to Improve Campaign Visibility...
First phase of collaboration gives joint customers the ability to view marketing and public relations data in a single dashboard within Marketo Engage OMAHA, Neb. — March 18, 2020 — Intrado, [...] The...
View ArticleUJET Announces Salesforce Sales Cloud Integration
Integration Extends UJET’s Ability to Support Both the Pre and Post Sale Customer Journey SAN FRANCISCO, CA – April 7, 2020 – UJET Inc., a leading provider of customer support communications [...] The...
View ArticleTwo Priorities for Public Relations in the Wake of COVID-19: Keep Employees...
By Mostafa Razzak, JMRConnect: Shaping Influence Worldwide® The COVID-19 pandemic is a crisis the likes of which most people have never seen in their lifetimes. Store fronts are shutting down, [...]...
View ArticleSpeechmatics publishes new guide providing ten recommendations for contact...
Cambridge, UK – April 16, 2020 – Speechmatics, a UK leader in any-context speech recognition technology, today announces a new guide giving recommendations to contact centers on how to derive [...] The...
View ArticleSyniverse Partners with SAS to Enhance Mobile Engagement Offering for...
SAS Customer Intelligence 360 and Syniverse Mobile Engagement Services to Provide Integrated Solution for Tracking and Analyzing Customizable Mobile Campaigns TAMPA, FL–April 16, 2020—Syniverse, the...
View Article“Mobile Messaging is the key to maintaining and increasing customer...
London, UK – November 10, 2020 – “In a year filled with uncertainty, businesses have had to adapt the way in which they operate and as such communication and customer [...] The post “Mobile Messaging...
View ArticleHow To Create A Telecom Marketing Infographic Presentation?
by Logan S., digital nomad entrepreneur and writer at SlideModel (logan@slidemodel.com) It has been rightly said that a picture is worth a thousand words. Presenters can leverage the duo ‘pictures’...
View ArticleBroadvoice Empowers Improved Customer Engagement and Instant Interactions...
Broadvoice Bubble Delivers Inbound Routing and Outbound Automation of SMS and MMS Messages LOS ANGELES, CA – November 16, 2020 – Broadvoice®, an award-winning provider of hosted voice, unified...
View ArticleFive Strategies to Stop Leaving Revenue on the Table
by Will Norris, Content Marketing Manager at Rev.io Do you have a plan in place to address and correct revenue leakage? Without an effective recurring revenue model, your business risks [...] The post...
View ArticleNew Research From Infobip Finds Most Americans Plan Same or More Holiday...
Data shows insights into consumer spending plans, customer service expectations and the impact of COVID-19 on patience levels JERSEY CITY, NJ – NOVEMBER 19, 2020 – Infobip, a global cloud [...] The...
View ArticleWildix Identifies the Top Unified Communications & Collaboration Trends for 2021
New Buying and Distribution Habits, as well as Continuation of Remote-Work Models Define the Future of UCC Columbus, Ohio – December 2, 2020 – As we close out 2020, a [...] The post Wildix Identifies...
View ArticleHow customer service changed in 2020 and why communication will take center...
by Neil Hammerton, CEO and Co-founder, Natterbox This year has been tough for many, and customer service agents have often received the brunt of it. However, this year has also [...] The post How...
View ArticleRed Box and Medallia Partner to Help Companies Understand the Impact of Every...
London – Jan. 27, 2021 – Medallia, Inc. (NYSE: MDLA), the global leader in experience management and engagement, today announced a strategic integration with Red Box Conversa, a leading platform [...]...
View ArticlePidj.co Launches with Business Text Messaging Platform for Marketing &...
Automated and Two-way SMS/MMS Solution Available Online or Through Indirect and White-label Partners DENVER, CO – February 11, 2021 – Pidj.co, a nationwide provider of business texting services,...
View ArticlePodcast: The changing face of lead generation
As the pandemic swept across world, many companies pulled in the oars. Filling the sales pipeline was deprioritized. Chris Daniels, Chief Revenue Officer for Televerde discusses a changed world and...
View ArticleHow to Strengthen Customer Retention and Loyalty
by Darach Beirne, vice president of customer success at Flowroute, now part of Intrado The onset of a new year can bring the potential for new opportunities and new challenges. [...] The post How to...
View ArticlePodcast: Mitto Launches Conversations and Google Business Messaging
SMS is the most effective digital channel say 80% of marketers in Mitto sponsored survey Mitto recently commissioned a benchmark report on the state of customer engagement in digital marketing [...]...
View ArticleWhy Monitor Call Center Agent Computers And How To Motivate Them
If the title grabs your attention and you want to read it in detail, then the chances are high you have significantly invested in contact center infrastructure and technology, and [...] The post Why...
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