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Intrado Introduces Notified, the First End-to-End Workflow Automation...
Newest offering from Intrado Digital Media combines media monitoring, GlobeNewswire press release distribution, an AI-powered media database, newsroom technology, and 360-degree measurement to help...
View ArticleVital Customer Service Tools Keep Your Existing Customers & Grow Your Business
by Dee Hawkins, Owner and CEO at A Better Answer (www.abetteranswer.com)You have worked so hard to build a customer base. Your business is on the rise and you are seeing the fruits of your effort blossom.
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Exertis Extends Marketing Opportunity
Resellers can take advantage of ready-made marketing campaigns, following successful trial.Basingstoke: 29th October 2019: Exertis, a leading distributor of technology products for the business,...
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Intrado Digital Media Introduces A/B Testing and Communication Management to...
New native functionality enables customers to seamlessly manage end-to-end program setup allowing more effective communicationOMAHA, Neb. — Nov. 11, 2019 — Intrado, a global leader in...
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Pragma partners with Think Beyond to enhance comms resellers’ marketing...
11/12/19 – Ericsson-LG’s UK distributor, Pragma, is pleased to announce its new partnership with specialist marketing management consultancy, Think Beyond.Working together with Think Beyond will enable...
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U.S. Enterprises Looking for Provider Support to Manage Multi-Cloud Environments
ISG Provider Lens™ report finds U.S. spending on IaaS, SaaS up significantly in 2019STAMFORD, Conn. — Nov. 20, 2019 — U.S. enterprises focused on digital innovation are rapidly adopting public cloud...
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Intrado Digital Media Introduces Podcast Monitoring and Reporting Through its...
Newest Notified feature lets PR and marketing professionals effectively search, monitor and measure podcasts for brand mentions and media exposureOMAHA, Neb. — Dec. 19, 2019 — Intrado, a global leader...
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ISG Launches Research on Service Management, Financial Outsourcing, Microsoft...
ISG Provider Lens™ reports will give enterprise clients valuable information when choosing service providersSTAMFORD, Conn. — Dec. 23, 2019 — Information Services Group (ISG) (Nasdaq: III), a leading...
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Nextiva Launches First Channel Partner Demand Suite & Marketing Program
New CoNEXtion program is designed to drive partner success by delivering comprehensive marketing and demand generation solutionsScottsdale, AZ – January 8, 2020 – Nextiva (www.nextiva.com), a leading...
View ArticleBetter Customer Satisfaction Leads to Bigger Spending
by David Liu, Founder and CEO of DelatpathCustomer experience is one of the most valuable concepts a company can consider in the current business environment. Even if you have the best features out of...
View ArticleFrost & Sullivan Evaluates Top Priorities in Digital Transformation for...
Santa Clara, Calif. – February 3, 2020 — Frost & Sullivan’s recent analysis, Top End User Priorities in Digital Transformation, Global, 2019, measures the current use and future decision-making...
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LogMeIn Redefines the Future of Customer Engagement at CXNext 2020
Annual Event Sets Out to Reimagine and Unlock the Full Potential of CXBOSTON, MASS. — Feb. 20, 2020 — LogMeIn (Nasdaq: LOGM) announced it will host CXNext: Engagement Redefined in Boston on May 12, 2020.
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The Producers of Enterprise Connect and No Jitter Launch Online Community...
WorkSpace Connect Provides Analysis and Perspectives from Experts in IT, Human Resources and Real Estate/FacilitiesSAN FRANCISCO, CA — Feb. 21, 2020 — Enterprise Connect, the leading conference and...
View ArticleWhy Social Media Integration is Important in Omnichannel Contact Center Software
by Hiten Dudhatra, Team Lead – Digital Marketing at Ecosmob Technologies Pvt. Ltd. (www.ecosmob.com)Customer experience dictates how you manage your service platform. Call center software does provide...
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SkySwitch and Poly Team Up On Performance-Based Marketing
New Program Offers SkySwitch Resellers Event Scholarship and Devices as RewardsTAMPA, FL – MARCH 10, 2020 – SkySwitch, the leading channel-exclusive white label Unified Communications as a Service...
View ArticleEnterprise Connect has been Postponed to August
From Enterprise Connect website:After consultation with our stakeholders over the last few days, we have made the difficult decision to postpone Enterprise Connect Orlando 2020. It has become clear...
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Radisys Unveils Engage Video Assistant – World’s First AI-Powered Video,...
Provides unique digital user experience for ecommerce, consumer brand engagement and customer serviceHILLSBORO, OR – March 12, 2020 – Radisys® Corporation, a global leader of open telecom solutions,...
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Intrado Digital Media and Adobe Collaborate to Improve Campaign Visibility...
First phase of collaboration gives joint customers the ability to view marketing and public relations data in a single dashboard within Marketo EngageOMAHA, Neb. — March 18, 2020 — Intrado, a global...
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UJET Announces Salesforce Sales Cloud Integration
Integration Extends UJET’s Ability to Support Both the Pre and Post Sale Customer JourneySAN FRANCISCO, CA – April 7, 2020 – UJET Inc., a leading provider of customer support communications and...
View ArticleTwo Priorities for Public Relations in the Wake of COVID-19: Keep Employees...
By Mostafa Razzak, JMRConnect: Shaping Influence Worldwide®The COVID-19 pandemic is a crisis the likes of which most people have never seen in their lifetimes. Store fronts are shutting down, people...
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